We ship to ALL 50 US States.
Shipping fees are non-refundable.

Order Processing Times
We will process all orders within 3 business days (M-F). Payments by check will be processed after allowing 10 business days for checks to clear.

Shipping / Delivery Time
Please allow at least 10 business days for your order to arrive. After that time we will gladly look up shipment tracking numbers for you. We do not look up shipment tracking numbers before this time.

Backorder Policy
We normally have all items in stock. Sometimes an item may be temporarily out of stock. We will due everything possible to fill your order within 10 days.

Pricing
If you have ordered Online, we will honor the prices quoted. Our prices may change from time to time. Orders received by mail may be subject to additional payment before shipment if the price of the item has gone up over 5%.

Returned Checks / Credit Cards
A $15.00 fee will be accessed on all returned checks and credit cards.

Damaged Goods
Please examine your shipment carefully upon arrival. If damaged, you must notify the delivery person and have them note the damage on shipping papers. You must file your claim with the transportation company as our responsibility for damage ends once we release the shipment to the transportation company.

Merchandise Returns
All items that are defective will quickly be repaired or replaced. Warranty repairs on all items are handled directly by the manufacturer. Juragon and ReptiHatch reptile incubator repairs are handled directly by us. Incubators and brooders are items that can become contaminated & therefore can not be resold without liability. We are sure you would not want an incubator or item that may have become contaminated by someone's reptiles. We only sell brand new products. If we allow an item to be returned, it must be pre-approved and returned in the original, UNOPENED, factory package and contain all factory literature and instructions. Any approved return will be accessed a 15% re-stocking fee and unfortunately, we don't refund shipping charges.

if you want to request a return authorization. Customers are responsible for return shipping charges to Kemp's Koops.


Company Profile
Privately Held Company
In Business Since 1995

Worldwide Headquarters
Kemp's Incubators
3560 West 18th Ave.
Eugene, OR 97402

Toll Free Phone: (888) 901-BIRD (2473)


Worldwide Marketing: David Kemp
Alaska & Hawaii Marketing: Ben Bohach
North American Support: Tammi Kemp
Reptile Incubators: Bob Sellers

Mail Payments to:
WireLink
3560 West 18th Ave.
Eugene, Oregon 97402-3114

We really hope you enjoy your visit at our Web site and we look forward to doing business with you.